Privacy policy
QUANTHEXA operates this website, including related information, content, features, tools and services, in order to provide visitors and customers with information about our software development, IT operations, system management, support and maintenance services. This Privacy Policy describes how we collect, use and disclose personal information when you visit or use the website, request a service, submit a form, make a purchase or other transaction, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing the website or our services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the website and services, where you live, and as permitted or required by applicable law:
Contact details including your name, company name, address, billing address, phone number and email address.
Financial information including payment details, transaction details, form of payment, payment confirmation and other payment-related information where applicable.
Request and transaction information including the services you view, request, order, cancel, or discuss with us, and your past interactions or transactions with us.
Communications with us including the information you include in communications, for example when submitting a service request, contact form or customer support inquiry.
Device information including information about your device, browser, network connection, IP address and other unique identifiers.
Usage information including information regarding your interaction with the website, including how and when you interact with or navigate the website.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you visit or use the website, submit a request, communicate with us, or otherwise provide us with your personal information.
Automatically through the website including from your device when you use our services or visit our website, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable hosting, technical, payment, communication, analytics or other operational services and they collect or process personal information on our behalf.
From partners or other third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which services you use, we may use personal information for the following purposes:
Provide, Tailor and Improve the Services. We use your personal information to provide the services, respond to requests, process payments where applicable, create and manage service records, organize communication, improve the website, and better tailor our services to customer needs.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending information about services by email or showing relevant information about our services, where permitted by law and subject to your communication preferences.
Security and Fraud Prevention. We use personal information to provide a secure website and service experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, and protect our services, business and users.
Communicating with You. We use personal information to provide customer support, respond to inquiries, provide effective services and maintain our business relationship with you.
Legal Reasons. We use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in potential or actual legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors and other third parties who perform services on our behalf, such as hosting, IT management, payment processing, data analytics, customer support, communication tools and cloud storage.
With business and marketing partners to provide marketing services or advertise services to you, where permitted by applicable law.
When you direct, request or otherwise consent to our disclosure of certain information to third parties.
With our affiliates or otherwise within our corporate group where applicable.
In connection with a business transaction such as a merger, acquisition, restructuring or bankruptcy, to comply with legal obligations, to respond to subpoenas, search warrants and similar requests, to enforce applicable terms or policies, and to protect or defend the website, our rights, and the rights of users or others.
Third Party Websites and Links
The website may provide links to websites or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy, security, accuracy, completeness or reliability of information found on third-party websites.
Children's Data
The website and services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain personal information depends on different factors, such as whether we need the information to provide services, maintain business records, comply with legal obligations, resolve disputes or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline a request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails, where applicable. If you opt out, we may still send non-promotional emails, such as messages related to services, requests or transactions.
If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations provided by local law, you may also have the following rights:
Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict processing of personal information for certain purposes.
Withdrawal of Consent. Where we rely on consent to process personal information, you have the right to withdraw this consent. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.
We will not discriminate against you for exercising these rights. We may need to verify your identity before processing requests, as permitted or required by applicable law. We will respond to requests in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process personal information, please contact us using the contact details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process personal information outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date where applicable.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at contact@quanthexa.online or contact us at 60 RUE FRANCOIS IER, 75008 PARIS.
For the purpose of applicable data protection laws, QUANTHEXA is the data controller of your personal information.
Company information: QUANTHEXA, SASU, SIREN 101 651 925, registered office 60 RUE FRANCOIS IER, 75008 PARIS.